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3 PaymentSmart website chat terms of service Version of 25/10/2026
Draft pending legal review: not published until a professional has reviewed it.
Who provides the service and who it's for Provider: AVENTIB. You can see all its details in the legal notice . Contact: proyectos@aventib.com · +34 683 32 96 41. Service aimed exclusively at businesses and professionals (including the self-employed) contracting it for their business. By subscribing you declare you do so as a business or professional, not as a consumer. The contract is entered into in Spanish (this English text is for information). When you subscribe we email you these terms and your order summary, and they are kept on file. Price and payment Fee: €49.95 a month + VAT (21%) = €60.44 a month. Yearly: €499.50 + VAT (€604.40), equal to 2 months free. The fee includes 1,000 chats a month. A chat is one person writing to the chat on a given day, however many messages they send; if they come back another day, it counts as another chat. Tiers if you have more chats in a month (only if you've authorised it): 1,001 to 2,000 chats, +€34.95 + VAT that month; 2,001 to 3,000, another +€34.95 + VAT. Above 3,000 the AI pauses until the next month or we offer you a tailored plan. When you subscribe you choose, and can change whenever you like: «Extend automatically up to 3,000 chats» or «Stay at 1,000» (the default). With «Stay at 1,000», once you reach the limit the AI pauses until the 1st and the chat shows your form and WhatsApp. A tier you haven't authorised is never charged. We email you at 80% of each tier, when you move up a tier and if the AI pauses. Tiers used are added to that month's invoice and every month you start again at 1,000. No set-up fee: set-up and installation are included. Paid in advance by card (including Apple Pay and Google Pay) or bank transfer, at the start of each month or year. Tiers are charged at the end of the month they're used. If a payment fails, we let you know and you have 7 days to fix it; after that we may pause the service until it's settled. Term, renewal and cancellation No minimum term: the monthly plan renews every month and the yearly plan every year. You can cancel whenever you like by emailing proyectos@aventib.com at least 7 days before the next renewal. The next period is not charged and the period already paid is not refunded. Aventib may end the service for non-payment or for use contrary to these terms or to WhatsApp's rules, giving notice whenever possible. What the fee includes Chat set-up with your website content and the information you give us. Installation on your website, styled in your colours. Lead capture with a privacy notice and an email alert for each lead. Maintenance and any information updates you need. Support by email and WhatsApp on working days. 1,000 chats a month and any tiers you've authorised (see «Price and payment»). What it doesn't include It doesn't include redesigning your website or new pages (that's a separate service). It doesn't include connecting to your own software (CRM, booking system or others): that's quoted separately. It doesn't work on websites that don't allow external elements: we check before you subscribe. What you need and your commitments A website where the chat can be added (WordPress, Shopify, Wix and most others allow it) Access to the website or to whoever manages it Any information the chat should know beyond the website An email address to receive enquiries A privacy policy on your website that mentions the chat (we give you the wording). Getting started It's usually ready a few days after we receive your information. It doesn't go live until you've tested it and given us your OK in writing. How it works, its limits and liability It only answers with the business information you've given us. If it doesn't know, it says so and alerts you. It doesn't make up prices, timings or terms, and gives no medical, legal or tax advice. It's an automated AI tool and can make mistakes. Review the conversations and tell us so we can fix it within maintenance. Aventib's liability is limited to what you've paid for the service in the last 12 months and excludes indirect damage and loss of profit, except in cases of wilful misconduct or gross negligence. It runs on your website and on server and AI providers. We make every reasonable effort to keep it running, but can't guarantee it when the failure lies with those providers or your website. Your data and your customers' data You are the controller of your customers' data; Aventib processes it only to provide this service, as a data processor, and we sign the agreement required by the GDPR with you. Our providers (sub-processors): a server in Europe (OVHcloud) and AI from Anthropic (United States, with the legal safeguards for international transfers). We'll tell you if they change. The chat says it's an automated assistant and links to your privacy policy, which must mention this service. Conversations are kept for 12 months and deleted when you cancel. Aventib's set-up, templates and working method remain Aventib's. Changes, governing law and jurisdiction If the price or terms change, we'll tell you at least 30 days in advance and you can cancel before they apply. Spanish law applies. Both parties submit to the courts of Madrid for any dispute. I've read the terms
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