AI for clinics with a calmer reception desk
Your patients get answers and book appointments at any time, treatment plans are followed up and your reception team can focus on the people in front of them.
Your clinic, with its own AI team
This is how your AI team would work on an ordinary day. Click a robot or an example to see it at its desk.
Automation examples for your clinic
AI for clinics is an assistant that answers patients' admin questions, manages appointments and follows up on outstanding treatment quotes. At Aventib we set it up for dental, aesthetic, physiotherapy and other clinics, always in line with GDPR, without giving medical advice and passing any clinical or sensitive question to the clinic's staff.
What overloads a clinic's reception desk
Phone and front desk at the same time
The receptionist is taking payment from one patient, greeting another who has just arrived, and the phone is ringing. The calls that go unanswered are often new patients who do not try again.
Treatment quotes that go cold
A patient is given a treatment plan for braces or implants and says they will think about it. If nobody calls them back, the decision gets put off indefinitely.
The same questions every day
Opening hours, whether you accept a particular health insurer, where to park, how long the first visit takes. Simple questions that take up a lot of the team's time.
Patients who arrive unprepared
Someone turns up to a physio session without suitable clothing, or to an aesthetic treatment without following the pre-treatment instructions. The appointment has to be rescheduled and the slot is lost.
How AI for clinics helps dental, aesthetic and physio practices
Tell us what you need
WhatsApp assistant for clinics
It answers questions on the clinic's WhatsApp about opening hours, available treatments, location or payment options. It is trained on information you approve and, if anyone mentions symptoms or a clinical question, it gives no opinion: it passes the conversation to your team.
Appointments without the phone
The patient asks for a check-up, a clean or a first visit and the assistant offers the slots you have set in the diary. The appointment is recorded and your team sees it like any other.
Treatment quote follow-up
A few days after a quote is handed over, the patient receives a polite message to answer any questions or book the start of treatment. If they ask to speak to someone, reception gets a notification.
Instructions before each visit
Before an appointment, a message goes out with what the patient needs to know: fasting if required, bringing previous reports or arriving a few minutes early. The clinic writes and approves the wording.
New patients from Google and AI
We work on your Google Business Profile, local SEO and GEO (visibility in AI assistants) so your clinic appears when someone searches for a dentist or physio nearby, including in assistants such as ChatGPT.
How a typical Tuesday works at a dental clinic
An example of how it works. Every business is set up to fit.
- First visit booked
A new patient messages before you open. The assistant explains what the first check-up involves and books them in for Thursday.
- Question passed on
Someone else says they have toothache. The assistant gives no medical guidance: it alerts reception so they can call and assess whether it is urgent.
- Quote picked up again
A patient with an outstanding braces plan receives a reminder and asks about payment plans. The question reaches your team with all the context.
- Instructions for tomorrow
Patients booked for the next day receive the time, the address and the instructions the clinic has prepared for their treatment.
Benefits of AI for clinics when it is set up well
Repeated questions and simple bookings are handled automatically, and your team spends its time on the patients in the waiting room.
No treatment quote is left forgotten in a drawer. Every patient is followed up and the decision, whatever it is, comes sooner.
The assistant is set up in line with GDPR and asks only for the details needed to manage the appointment, without collecting health information by chat.
How we set up AI for clinics for you
- 1
We listen
We talk to management and reception to understand your specialities, diary, practice management software and the questions you get most often.
- 2
We make a proposal
We prepare a proposal with the answers the assistant will give, the cases that always go to staff and how patient data is protected.
- 3
We put it live
Your team reviews and approves every piece of wording. We run internal tests with realistic simulated conversations before opening it to patients.
- 4
We measure and improve
We track appointments created, quotes picked up again and the questions the assistant could not answer, and adjust what is needed every month.
Frequently asked questions about AI for clinics
Is it legal to use a chatbot in a clinic that handles patient data?
Yes, as long as it is set up in line with GDPR and the rules that apply to health data. That is why the assistant sticks to admin tasks, asks only for essential details and does not collect medical histories by chat. We recommend checking the set-up with your data protection officer or legal adviser.
Does the AI give patients medical advice?
No. The assistant handles admin questions such as opening hours, appointments, location or payment options. If a patient describes symptoms or asks about a diagnosis, the conversation goes to the clinic's staff. Clinical judgement always comes from a professional.
How does AI for dental clinics work in practice?
It handles the clinic's WhatsApp or website, gives information on check-ups, cleans or braces using wording you approve, books first visits and reminds patients about outstanding quotes. Emergencies and any clinical question go to reception or the dentist.
Does AI for clinics work for aesthetic and physiotherapy practices?
Yes. In aesthetics it usually helps with treatment information and pre-treatment instructions; in physiotherapy, with session packages and changes of appointment. We adapt the assistant to how each speciality works.
Does it connect to my practice management software?
It depends on the software. Some allow a direct connection to the diary and others do not. We check this at the start and, if there is no integration, we find a simple way for your team to see appointments without doubling up the work.
How much does it cost to bring AI into a clinic?
There is no single price, because it depends on the number of specialities, the volume of messages and the connections needed. First we understand how your clinic works and then we send you a clear proposal, setting out what each part includes.
Shall we talk about your business?
We'll reply with a first idea of how we can help. No commitment.