A WhatsApp chatbot for business that always replies
Your customers message you on WhatsApp at all hours. An AI assistant replies straight away, books appointments or takes orders, and leaves the important conversations to you.
A WhatsApp chatbot for business is an AI assistant that looks after your business WhatsApp, understands what each customer is asking and replies using your information. At Aventib we connect it to WhatsApp Business, your calendar and your CRM so it can answer questions, book appointments and take orders, and let you know when a conversation needs a person.
Why use AI for WhatsApp Business automation?
Messages arrive when you cannot look
You are with a customer, driving or outside opening hours, and WhatsApp fills up. Every unanswered message is someone who may end up contacting another business.
The same questions again and again
Opening hours, rough prices, where you are, whether there is a slot this week. Answering the same thing by hand twenty times a day is tiring and takes time away from the real work.
Automatic replies that do not reply
The WhatsApp Business away message says you are busy, but it does not solve anything. The customer still does not know whether they can come in, order or book.
Conversations that leave no trace
What is said on WhatsApp is not recorded anywhere. If a colleague picks up the contact, they do not know what was said or what was promised.
What a WhatsApp chatbot for business does day to day
Tell us what you need
Replies using your business information
We give it your services, terms, opening hours and common questions. It replies in natural sentences and in your tone, understands badly written or multi-part questions and never makes up what it does not know: if it does not have the answer, it passes the chat to you.
WhatsApp chatbot for appointments
It checks your Google Calendar or diary, offers free slots and books the appointment in the same conversation. Then it sends a reminder and lets customers change or cancel without you having to step in.
Orders and quotes on WhatsApp
It collects what the customer wants, quantities, address or job details, and leaves you a tidy request. You confirm the order or quote before the final reply goes out, so nothing is promised without your OK.
Hand-over to a person when needed
A complaint, a sensitive question or a customer who asks to speak to you. The assistant spots it, alerts the right person and passes on the conversation with a summary, so nobody starts from scratch and the customer does not have to repeat themselves.
Every contact saved in your CRM
Name, phone number, what they asked for and where things were left. Everything goes into your CRM or a shared spreadsheet so anyone on the team can follow up and pick up the conversation knowing what was said.
How your business WhatsApp works on an ordinary Thursday
An example of how it works. Every business is set up to fit.
- Question out of hours
Someone asks whether you open on Saturdays and how long a service takes. The assistant replies straight away and offers to book.
- Appointment booked
The customer picks Saturday at ten. The appointment goes into your calendar and they receive a confirmation with the address.
- An enquiry that needs a person
Another customer explains an unusual case. The assistant tells them you will look at it yourself and sends you a summary of what they need.
- Order in order
An order comes in on WhatsApp. It is recorded with all the details and waits for you to confirm it with one click.
- Tomorrow's reminders
Reminders go out for the next day's appointments. A customer asks to change the time and sorts it out in the same chat.
Benefits of a WhatsApp AI chatbot for your business
Everyone who writes gets a useful reply, at night and on bank holidays too. Replying quickly is one of the simplest ways not to lose customers.
Appointments and orders arrive with all the details, in the right place. Fewer calls to clarify things and fewer mistakes from writing them down by hand.
You decide what it answers on its own and what it checks with you. Anything sensitive and any important commitment to a customer always goes through you first.
How we set up your WhatsApp chatbot for business
- 1
We listen
We look at what your customers ask you on WhatsApp, how you handle appointments and orders today and which tools you use, from your diary to your CRM.
- 2
We suggest a plan
We agree which conversations the assistant will handle, which it will pass to you and how it connects to your number. We explain it with examples, in plain language.
- 3
We set it up
We configure the assistant with your information and your tone, test it with you using real messages and switch it on when you are happy.
- 4
We measure and improve
We review conversations, appointments and orders, and the questions it misses. With that we fill in the gaps in its information and adjust the messages.
Frequently asked questions about WhatsApp chatbot for business
How does WhatsApp Business automation with AI work?
Your number is connected to WhatsApp's official business platform and, on top of it, an AI assistant trained with your business information. That way it can read each message, understand what the customer wants and reply or act. At Aventib we handle the connection, set-up and testing, and explain what changes in your day to day.
What is a WhatsApp chatbot for business used for?
It looks after your customers on WhatsApp straight away, without depending on someone checking the phone. It answers common questions, books appointments, takes orders or details for a quote and saves every contact. Anything it does not know or that needs judgement is passed to someone on your team.
Can I keep my current WhatsApp number?
Usually yes, although it depends on how it is registered today and which platform is used. We check this at the start and explain the options before touching anything, so you do not lose conversations or contacts during the switch.
How much does a WhatsApp chatbot for business cost?
The cost depends on what the assistant has to do, the tools that need connecting and the number of conversations, because WhatsApp also charges its own fees per message. That is why we prefer to understand your case and send you a clear written proposal rather than give a generic figure.
Is there a free WhatsApp chatbot for business?
WhatsApp Business includes basic automatic messages, such as a greeting or away message, at no cost. They are useful for letting people know, but they do not understand questions or book appointments. For the assistant to really reply and connect to your diary or CRM you need an AI chatbot for business, connected and configured like the ones we build at Aventib.
Do customers know they are talking to an AI?
Yes, we recommend saying so naturally from the first message. It builds more trust and avoids misunderstandings. The assistant introduces itself, helps where it can and offers to put the customer through to a person if they prefer. It is also set up in line with GDPR for handling personal data.
Shall we talk about your business?
We'll reply with a first idea of how we can help. No commitment.