Smart Website Chat
A chat on your website that answers visitors with your information and collects their contact details.
€49.95/month · excl. VATSubscribeSee it working
This is how your website answers while you work
Example simulation with a made-up business. Each chat is set up with the real information from your website.
Kitchens, bathrooms and whole homes, with a fixed quote.
Smart Website Chat is an AI chat for website visitors that answers using your website content and the information you give us, with no rigid button menus.
It handles questions about services, areas covered, timings or how you work, and when someone wants more, it takes their name and contact details and sends them to you.
The need it covers
Most people will not fill in a form just to ask a question. If they cannot find the answer quickly, they close the tab and look elsewhere.
A potential client visits on a Sunday, wants to know if you cover their area and there is nobody to tell them.
The information is on your website, but spread across several pages and nobody finds it.
You have a button chat that offers four options and understands nothing else.
What it does
Answers visitors using your website information
Works at any hour, weekends included
Takes the details of people who want to be contacted
Sends you a summary of every enquiry
Matches the colours and tone of your website
How it works: Smart Website Chat
- 01It learns your website and information
We start from your pages and what you tell us: services, areas, terms and common questions.
- 02We add it to your website
It appears as a chat bubble in your colours. It works on WordPress and most websites; we check yours supports it first.
- 03It answers and captures
It answers questions and, when someone shows interest, offers to take their details so you can contact them.
- 04The enquiry reaches you
You receive an email summary with the name, contact details and what they asked.
What's included
- Chat setup using your website content
- Installation on your website
- Design matched to your colours
- Contact form inside the chat with privacy notice
- Email alerts for every new enquiry
- Conversation review and initial adjustments
What you need
- A website where the chat can be added (WordPress, Shopify, Wix and most others allow it)
- Access to the website or to whoever manages it
- Any information the chat should know beyond the website
- An email address to receive enquiries
What happens when you subscribe
- You subscribe and pay
- You fill in the sign-up form
- We install it on your website
- We set it up and you test it
- You approve and it goes live
Good to know
What it will never do, so you can relax.
- It does not answer with information that is not on your website or in what you have given us
- It does not close sales, set prices or agree quotes for you
- It does not replace live chat with people, although it can point visitors to your phone or WhatsApp
- It cannot be added to websites that do not allow external elements (we check first)
Frequently asked questions about AI chat for website
How is this AI chat for website visitors different from a button chat?
A button chat only offers fixed options. This one understands what the visitor types and answers with your information, and if it does not know, it offers to put you in touch.
How much does it cost and how many chats are included?
€49.95 a month + VAT, with set-up, installation and maintenance included, no set-up fee and no minimum term. It includes 1,000 chats a month, about 33 people a day. Pay yearly and get 2 months free.
What is a chat? Are 1,000 chats 1,000 customers?
No. A chat is one person writing to you on a given day, however many messages they send. If a customer writes on three different days, that's 3 chats; if they send 10 messages in one day, it's 1. 1,000 chats a month is about 33 people a day.
What happens if I have more than 1,000 chats in a month?
We let you know at 800. If you chose «Extend automatically», that month you move up a tier: up to 2,000 chats for another €34.95 + VAT, and up to 3,000 for another €34.95. If you chose «Stay at 1,000», the AI pauses until the 1st and your chat keeps showing your form and WhatsApp. Nothing you haven't authorised is ever charged.
How do I know how many chats I've used?
We email you at 80% and when you change tier, and you can ask us for the monthly summary any time.
What if the visitor wants to talk to a person?
It offers to take their name and phone or email, or gives them your WhatsApp or phone number, and you get an alert with a summary so you can contact them. You don't need to watch the chat.
Will it work on my website?
It works on WordPress and most platforms that let you add elements to your site. We check before you sign up.
Could it make up answers?
We set it up to answer only from your content and to say when it does not have the information. Even so, we review the first weeks of conversations with you.
Where do the enquiries go?
To your email, with a summary of the conversation. If you use a spreadsheet or a CRM, we can look at whether they can be sent there.
Is it GDPR compliant?
The chat only asks for details when the visitor wants to be contacted and shows the privacy notice. We help you check your privacy policy covers it.
Do I need a new website?
No. It is added to your current website. If you would also like a redesign, Aventib builds websites too.
Questions before you subscribe?
Message us and we'll tell you whether it fits your business, which number to use or what WhatsApp would cost you. No commitment.