A chatbot for hotels that is open at any hour
Your guests get answers in their own language, receive arrival instructions in good time and book directly with you, even in the middle of the night.
Your hotel, with its own AI team
This is how your AI team would work on an ordinary day. Click a robot or an example to see it at its desk.
Automation examples for your hotel
A chatbot for hotels is an AI assistant that answers guests and future customers on WhatsApp or on your website, in several languages and at any hour. At Aventib we set it up for hotels, hostels, rural guesthouses and holiday apartments, with your information on services, arrivals and house rules, and connect it to your booking system where possible.
What questions does a hotel or holiday let get at odd hours?
Messages in the small hours from another time zone
A guest writes from another country asking whether they can leave their luggage before check-in. It is three in the morning where you are and nobody sees it until the next day.
Late arrivals without clear instructions
The flight is delayed and the guest arrives after reception has closed. If they do not have the code or the check-in procedure to hand, the stay gets off to a bad start.
Relying on booking portals
Many bookings come through intermediaries that charge commission. People who visit your website with a question and get no answer end up booking on the portal.
Reviews that never get asked for
Happy guests leave without writing a review. When the next person compares places to stay, your reviews do not reflect how you work.
What an AI chatbot for hotels does
Tell us what you need
WhatsApp chatbot for hotels in several languages
It replies in the guest's language about opening times, parking, breakfast, pets or how to get there from the airport. It only uses information you approve and passes special requests or problems to reception.
Direct bookings from your website
It answers the questions of people who are comparing, shows availability and takes them to your own booking engine. That makes it easier for them to book with you rather than through an intermediary.
Arrival instructions in good time
Before the stay, the guest receives the address, check-in times and, for an apartment, the access procedure. If they say they will arrive late, they are sent the right instructions.
Help during the stay
From the same chat they can ask for extra towels, book a table in the restaurant or ask about things to do nearby. Requests become tasks for staff.
Review after check-out
After check-out, a thank-you message arrives with the link to leave a review. If the feedback is negative, it comes to you first so you can reply personally.
How a peak-season day works at your property
An example of how it works. Every business is set up to fit.
- Question from abroad
A German family asks whether a cot is available. The assistant replies in German and notes the request for reception.
- Arrival instructions
Guests arriving today receive the address, check-in times and parking options in their own language.
- Direct booking
A traveller on your website asks about rooms with a terrace in October. The assistant shows them the options and takes them to your booking engine.
- Late arrival sorted
A guest lets you know their train is delayed. They receive the instructions for getting in after reception closes, as you have set them out.
Benefits of AI for hotels and holiday rentals
Every question gets a quick answer even when reception is closed, in the language of the person writing, without adding to the night team.
Answering questions at the moment someone visits your website helps them book directly with you.
Repeated questions are answered automatically and staff spend their time welcoming guests and dealing with what needs a personal touch.
How we set up a chatbot for hotels at your property
- 1
We listen
We get to know your property, your guests' languages, how you handle arrivals and which booking system and channels you use.
- 2
We make a proposal
We design the answers, the messages before and after the stay and the connections with your website and booking system.
- 3
We put it live
We load your property's information, review the translations with you and run tests before switching it on for real guests.
- 4
We measure and improve
We analyse common questions, direct bookings and reviews received to adjust answers and messages to the season.
Frequently asked questions about chatbot for hotels
What is a chatbot for hotels and what is it for?
It is an assistant that looks after guests and potential customers of your property in writing. It answers questions about services, times and arrivals, takes requests and helps people book. It works at any hour and in several languages, and passes your team anything that needs a person.
How does a WhatsApp chatbot work in a hotel?
It connects to the property's WhatsApp Business account. The guest writes as they would to reception and gets an immediate reply with your information. Requests, such as an extra bed or a transfer, reach your team as tasks to handle.
Does AI work for holiday rentals without a reception desk?
Yes, and that is often where it makes the most difference. The assistant sends the access instructions, explains how the apartment works and answers questions during the stay. For problems such as a breakdown, it alerts the person in charge so they can act.
Does it connect to my booking system or channel manager?
It varies depending on the software you use. Some allow availability and booking details to be checked, and others do not. We check this at the start and, if there is no direct connection, we organise arrival messages using the information you have.
How much does a chatbot for a hotel cost?
It depends on the size of the property, the languages, the channels and the connections needed. We do not give generic prices. First we get to know your hotel or apartments and then we send you a clear proposal with what each part includes.
What happens to guests' data?
The chatbot is set up in line with GDPR and asks only for the information needed to deal with the question or the stay. It does not ask for payment details by chat. We explain what is stored and where, so you can include it in your privacy policy.
Shall we talk about your business?
We'll reply with a first idea of how we can help. No commitment.