1 Your details2 Billing detailsFor now we only invoice businesses and professionals with a tax address in Spain.
3 PaymentAutomated WhatsApp terms of service Version of 24/10/2026
Draft pending legal review: not published until a professional has reviewed it.
Who provides the service and who it's for Provider: AVENTIB. You can see all its details in the legal notice . Contact: proyectos@aventib.com · +34 683 32 96 41. Service aimed exclusively at businesses and professionals (including the self-employed) contracting it for their business. By subscribing you declare you do so as a business or professional, not as a consumer. The contract is entered into in Spanish (this English text is for information). When you subscribe we email you these terms and your order summary, and they are kept on file. Price and payment Basic plan: €59 a month + VAT (21%) = €71.39 a month. Yearly: €590 + VAT. Professional plan: €89 a month + VAT (21%) = €107.69 a month. Yearly: €890 + VAT. Advanced plan: €139 a month + VAT (21%) = €168.19 a month. Yearly: €1,390 + VAT. No set-up fee: set-up is included. Paid in advance by card, at the start of each month or year depending on the plan. VAT applies as required by law at any time. If a payment fails, we let you know and you have 7 days to fix it; after that we may pause the service until it's settled. Term, renewal and cancellation No minimum term: the monthly plan renews every month and the yearly plan every year. You can cancel whenever you like by emailing proyectos@aventib.com at least 7 days before the next renewal. The next period is not charged and the period already paid is not refunded. Aventib may end the service for non-payment or for use contrary to these terms or to WhatsApp's rules, giving notice whenever possible. What the fee includes Meta and WhatsApp Business Platform sign-up done with you (a video call of about 30 minutes). Assistant set-up with your business information, your tone and what it must never say. Alerts for conversations that need a person, and hand-over to a person when the customer asks. Review and adjustments during the first weeks. Maintenance: changes to hours, services, prices and FAQs whenever you ask, within a reasonable time. Support by email and WhatsApp on working days. The conversations in your plan (300, 3,000 or 10,000 a month). At 80% we let you know and you choose: move up a plan or add a block of 1,000 conversations that month for €19 + VAT. It's only charged once you accept and appears on your next receipt. If you don't reply, it doesn't stop: extra messages come to you so you can handle them. What it doesn't include (WhatsApp / Meta costs) WhatsApp is billed by Meta straight to your card, separate from the Aventib fee. Aventib doesn't charge or handle those amounts. The first 1,000 replies each month are free. From reply 1,001, Meta charges about 1.7 cents per reply (+ VAT). If you message a customer first: about 1.7 cents per reminder or notice and about 6 cents per promotion (+ VAT). This assistant never sends messages on its own. These are Meta's rates, indicative as of October 2026, and they can change regardless of Aventib; we'll let you know if they do. It doesn't include the phone line or connections to your calendar, shop or software (that's a bespoke service, quoted separately). What you need and your commitments A Meta account in your business's name (we help you set it up) with a card on it for messages beyond the free allowance: without it, once you pass 1,000 replies in a month messages stop being sent. A phone number that isn't in use on the regular WhatsApp app. Accurate, up-to-date business information and someone to receive the alerts. The assistant answers with what you give us: you're responsible for it being true. Follow WhatsApp Business rules and the law: no spam and no messaging people who haven't agreed to it. If Meta limits or blocks your number for that reason, Aventib isn't responsible. Getting started Timing depends on Meta verifying your account and number; sometimes it takes a few days and isn't up to Aventib. It doesn't go live until you've tested it and given us your OK in writing. How it works, its limits and liability It only answers with the business information you've given us. If it doesn't know, it says so and alerts you. It doesn't make up prices, timings or terms, and gives no medical, legal or tax advice. It's an automated AI tool and can make mistakes. Review the conversations and tell us so we can fix it within maintenance. It runs on WhatsApp (Meta) and on server and AI providers. We make every reasonable effort to keep it running, but can't guarantee it when the failure lies with those providers. Aventib's liability is limited to what you've paid for the service in the last 12 months and excludes indirect damage and loss of profit, except in cases of wilful misconduct or gross negligence. Your data and your customers' data The Meta account and the number are yours: if you cancel, you keep them. On request we also hand over the text with your business information that the assistant uses. You are the controller of your customers' data; Aventib processes it only to provide this service, as a data processor, and we sign the agreement required by the GDPR with you. Our providers (sub-processors): a server in Europe (OVHcloud) and AI from Anthropic (United States, with the legal safeguards for international transfers). We'll tell you if they change. The first message says it's an automated assistant and links to your privacy policy, which must mention this service. Conversations are kept for 12 months and deleted when you cancel. Aventib's set-up, templates and working method remain Aventib's. Changes, governing law and jurisdiction If the price or terms change, we'll tell you at least 30 days in advance and you can cancel before they apply. Spanish law applies. Both parties submit to the courts of Madrid for any dispute. I've read the terms
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