WhatsApp Auto-Replies
Answers your business WhatsApp straight away, with your information, even when you are busy.
from €59/month · excl. VATSubscribeSee it working
This is how your WhatsApp replies while you work
Example simulation with a made-up business. Each assistant is set up with your business's real information.
WhatsApp Auto-Replies is a service of WhatsApp auto replies for business that answers your customers with your real business information: opening hours, services, location, how to book or what to bring.
Unlike the standard away message, it understands what each person is asking and replies to that, and when a query is sensitive or the answer is not in its information, it alerts you so you can reply yourself.
The need it covers
The WhatsApp Business app offers basic automatic messages: a greeting and an away notice. They tell people you are busy, but they do not answer the question, so the customer still does not know whether they can come in, how long it takes or what to do next.
A customer asks at ten at night whether you are open tomorrow and hears nothing until you read it the next morning.
You type out where you are, where to park and what time you close several times a day.
A message gets buried under twenty others and that person ends up contacting another business.
What it does
Answers common questions instantly with your business information
Covers out of hours and says when a person will reply
Takes the customer's name and request so you can pick it up
If a customer asks for a person, it steps aside and alerts you so you can reply
Keeps your tone across every conversation
How it works: WhatsApp Auto-Replies
- 01We gather your business information
Opening hours, services, area covered, terms, the questions you always get and the things it must never promise.
- 02We connect it to your WhatsApp number
It runs on WhatsApp Business Platform, Meta's official channel, with a dedicated, verified number for your business.
- 03It replies and hands over when needed
It answers what it knows in your tone. If someone asks for a person, complains or asks something that isn't in its information, it stops replying in that chat and alerts you so you can take over.
- 04We improve the replies with you
During the first weeks we read real conversations with you, spot replies that could be clearer and adjust them. You don't have to touch anything.
What's included
- Meta and WhatsApp Business Platform sign-up done with you, no technical knowledge needed
- Reply setup using your business information
- Agreed tone of voice and a list of things it must never say
- Alerts for conversations that need a person
- Review and adjustments during the first weeks
What you need
- A video call of about 30 minutes to do the sign-up together
- A number for the assistant (we help you choose it: it cannot be in use on the regular WhatsApp app)
- Your business information, in a simple form
- A card on your Meta account, in case you go over the 1,000 free replies in a month
- Someone on your team to receive the alerts
What happens when you subscribe
- You subscribe and pay
- You fill in the sign-up form
- Meta sign-up, together
- We set it up and you test it
- You approve and it goes live
Good to know
What it will never do, so you can relax.
- It does not make things up: if it does not know, it says so and passes it to you
- It does not give diagnoses, firm quotes or commitments you have not approved
- It does not send promotional messages to people who have not contacted you
- It does not work on a personal WhatsApp: it needs WhatsApp Business Platform
Replying to people who message you is free for the first 1,000 replies each month. A small business usually stays under that.
Meta charges per message, straight to your card and separate from the fee: about 1.7 cents per reply or reminder and about 6 cents per promotion (plus VAT).
Frequently asked questions about WhatsApp auto replies for business
How are these WhatsApp auto replies for business different from the free app?
The free app only allows a fixed greeting and away message. WhatsApp Auto-Replies understands each customer's question, answers it with your information and alerts you when a person is needed.
What if a customer wants to talk to a person?
It hands over straight away. The assistant stops replying in that conversation, you get an alert and you answer from your phone or computer, just like a normal WhatsApp chat. Complaints and urgent matters work the same way. When you're done, the assistant takes that chat back.
How many messages does the subscription include?
A conversation is one person messaging you in a day, however many messages they send. If you're about to go over in a month, we tell you first and you choose: move up a plan or add a block of 1,000 conversations for €19 that month. Nothing is ever charged without your OK. Meta's message charges are separate (the first 1,000 replies a month are free).
Can I keep my current number?
It depends. WhatsApp Business Platform needs a number that is not active on the regular WhatsApp app. You can move yours across or use a new one; we go through it with you before you sign up.
What happens if a customer asks something it does not know?
It tells them it will check with the team and alerts you. It does not invent answers or promise anything outside the information you have given us.
How much does it cost and which plan do I need?
There are three plans, with set-up, Meta sign-up and maintenance included, no set-up fee and no minimum term: Basic, €59 a month, up to 300 conversations; Professional, €89 a month, up to 3,000; and Advanced, €139 a month, up to 10,000 and up to 2 numbers or languages. Prices exclude VAT; pay yearly and get 2 months free. Separately, WhatsApp (Meta) gives you the first 1,000 replies each month free and then charges a few cents per message straight to your card.
Do I need to add a card in Meta?
Yes. WhatsApp gives you the first 1,000 replies each month free, and a small business usually stays under that. But if you go over in a month, without a card the messages stop being sent. With a card, Meta only charges what goes over 1,000, about 1.7 cents per reply plus VAT. We help you add it during sign-up.
Can I message a customer first if they haven't messaged me?
Yes, from the same account, with no extra sign-up. WhatsApp requires two things: using a «template», a message Meta approves in advance (for example «Hi, a reminder about your appointment tomorrow»), and that the customer has agreed to hear from you. Meta charges each message straight to your card: about 1.7 cents for a reminder or notice and about 6 cents for a promotion, plus VAT. For example, a promotion to 200 customers costs about €12. This assistant never sends messages on its own: it only replies.
Can I reply myself whenever I want?
Yes. You see every conversation and can step into any of them. Once you reply, the assistant stays out of that conversation.
Can it book appointments too?
This product focuses on answering. For confirming and reminding customers about appointments there are Appointment Confirmations and Automatic Reminders, which work alongside it.
Questions before you subscribe?
Message us and we'll tell you whether it fits your business, which number to use or what WhatsApp would cost you. No commitment.